Frequently asked questions
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We use matte and satin glazes and high fire stoneware for our work. Although all of our pieces are highly durable they may require more care than mass produced wares. We recommend hand washing if possible and avoiding the microwave. A wash quickly after use and/or not leaving liquid on them overnight or for long periods of time is recommended.
However, we have been dishwashing our own pottery for many years with no issues.
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We love working on custom pieces and large collections by commission, please be in contact with any projects or ideas.
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Any orders placed through our shop are packed and shipped within 7 working days following the purchase. Delivery times vary from 4-6 working days for domestic shipping and for orders shipping abroad, these times may vary and be as long as 2-3 weeks depending on the country of destination.
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In the rare case that your parcel is missing please get in touch with us and the postage companies as soon as possible. We will do our best to help.
If you have received a wrong order or broken piece please get in touch with us whithin 24hours of delivery so we can arrange a refund or a replacement.
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There might be tax or customs charges on pieces shipped abroad. Please keep in mind that you may need to pay customs fees upon pick up of your parcel.
For orders shipping to US, customs fees are required to be paid in advance. We handle declaration and payment process ourselves through ZONOS before shipping. In that case 10% of total price is added in shipping price at checkout.